Refund Policy
Transparent refund terms and satisfaction guarantee
Effective Date: August 6, 2025Fair Refund Promise
We automatically refund credits when technical issues prevent successful analysis.
1. Automatic Refunds
1.1 Technical Failure Refunds
- Server Errors: Credits automatically refunded for server crashes
- Processing Failures: Credits refunded when AI analysis fails
- File Corruption: Credits refunded when system corrupts files
- Service Outages: Credits refunded during service interruptions
2. Non-Refundable Situations
Successful Service Delivery
Credits are not refundable when analysis completes successfully, even if you disagree with findings.
- Completed Analysis: No refunds when AI successfully processes document
- Valid Recommendations: No refunds when optimization suggestions provided
- User Error: No refunds for uploading wrong documents
- Change of Mind: No refunds for deciding not to use credits
3. Contact Information
Refund Support
Customer Support: admin@taxcheckme.ai
Response Time: 24 hours