Support Center

Navigate to the Upload page and drag your PDF tax return into the upload area. We support PDF AcroForm documents. Your documents are encrypted and automatically deleted after analysis.

Each AI analysis costs 1 credit. Credit packages start at $49.99 for 1 credits, $79.99 for 10 credits, or $299.99 for 50 credits. Enterprise packages are available for tax professionals.

Our multi-AI consensus system uses 3 different models to ensure accuracy. The average user saves $3,500+ through AI-discovered deductions and optimization strategies with 95%+ accuracy on tax document analysis.

Yes. We use bank-level encryption, automatic data anonymization, and secure processing. Your personal information is removed before AI analysis, and all documents are permanently deleted after processing.

We support PDF tax returns in AcroForm format. The maximum file size is 50MB per document.

Most analyses complete within 2-3 minutes. Complex returns may take up to 5 minutes. You'll receive real-time progress updates during processing.

Yes. The system automatically issues a refund when technical issues, which are caused by our framework, occur. If you have questions please do not hesitate to ask. We stand behind our AI optimization recommendations.

Common causes: file too large (50MB max), unsupported format, corrupted file, or network issues. Try reducing file size, converting to PDF, or refreshing the page. Contact support if issues persist.

No. Your tax documents are automatically deleted immediately after analysis. We only retain anonymized analysis results for your account access. No personal information is permanently stored.

Yes. Our AI can analyze returns from 2020-TODAY. Historical analysis can reveal missed deductions and help with amended returns or future tax planning strategies.